Karen and her dedicated team were looking after my parents for about 3 months and I can't praise them enough. 

Karen herself spent an hour on the phone with me late on Friday afternoon when I was frantically trying to organise care for my parents, when all other care companies seemed to have gone home for the weekend, and her professionalism and her kindness   really shone out. She also sat with my mum when I had to dash out for an appointment and she wasn't even engaged at the point. 

My parents were in the best of hands and still would be but unfortunately my father passed away and my mother needs 24/7 care. On my father's last day , Karen made sure that there was always someone with my mother, even if she did it herself and for that i can never thank her enough.

My wife was diagnosed with Alzheimer's nearly four years ago. We were warned of the gradual decline in mind and body that was to come but no one warns you of the physical , mental and emotional pressure and turmoil that comes when seeking to care for someone you have deeply loved for many, many years.

In December last year my children prevailed on me to find some help before I cracked under the pressure. Karen's Carers were recommended and were my first port of call. What a find! What a relief!

Karen offers a friendly and professional approach coupled with experience, knowledge and very caring, practical help as do all her girls.

She also has a listening ear and is quick to respond to changing needs. She has a deep appreciation of the support that both the client and principal carer needs.

Even after a relatively short time we feel very much at ease with Karen and have every confidence in her and her team. Highly recommended. 

Regards 

Martin

My father has been a Client of Karen's Care Agency Ltd for about 4 years now , and I couldn't think of a better agency for him to be with. 

My dad has been with several agencies since 2015 but none of them seemed to cope with the mental/physical issues that my dad has. 

My dad is bipolar with COPD which can cause him to get regular chest infections which elevates his mood from Jackal to Hyde. 

Since he has been with Karen's Care Agency he has become a much better person within himself. 

Karen's Care Agency have a great group of staff that can identify when my dad's mood is changing early enough so that he can get a right treatment/medication before he elevates to high. 

My dad has also become very fond of some of the carers and looks forward to their visits. I have gone on long enough but all I can say is Karen's Care Agency has excelled where every agency beforehand has failed. 

I would fully recommend Karen's Care Agency to anybody. 

With regards 

Danny

When we started our journey into care we didn't know what we needed and how my parents would respond to it, as they were very independent and they didn't want to feel like they were losing control. We started with a few hours a couple of times per week with help with preparing a few meals in the evenings and clearing it away. This slowly grew over a long period of time. We generally had a small group of Carers that took it in turns on their rotas to help my parents, and any time a new Carer came they were introduced by the existing Carer so my parents felt comfortable.

My mother was always the one who initially felt she didn't need the care in place or didn't need as much care, but over a period of time my mum would look forward to the Carers coming and would hear the car arrive and be very keen to meet them at the front door to welcome them in, like she would a friend. 

As my parents' health deteriorated further the Carers would come more often - doing all meals and all their medication. Reassuringly, everything was logged in a folder so I could read how they were during each day. When they needed 24/7 care, Karen was able to fulfil this for us before then suggesting a more cost effective solution, but Karen's Carers was never far away and covered their breaks and helped out more again as their needs increased to two Carers at certain times of the day. Karen would always know which help aids would be needed at their home, from listening devices, where grab rails should be located, non-spill mugs - there was a vast industry out there I never knew of. 

The world of care was a complete unknown for me a few years ago, and Karen and her amazing team could not have done any more to make my parents feel comfortable and safe in their home which helped me fulfil the wish I made to keep them at home for as long as possible. I cannot recommend Karen's Care Agency enough or thank them enough for the way they made my parents feel in the last few years of their lives. 

Regards 

Bruce.

My father had been diagnosed with Dementia and has mobility limitations, but after home assessment was deemed safe enough to remain at home with home care assistance. At first I had been running around trying to do everything before we got some help from the States, and then from a private care agency. Karen's Care Agency was one of the agencies that had been recommended and I am glad that this was our decision. We immediately felt at ease with a great team looking after dad from Karen to her girls and office staff. Suddenly all of my worries were gone and they continue to take control of doctors appointments, shopping, cleaning, cooking, contacting the pharmacy to ensure medication is delivered on time and providing transport as and when needed. 

The team have become more like family friends and will always contact me to let me know of any concerns or requirements. When Dad is not at the Willows Day Care Centre they provide extra cover and take him out to tea rooms to ensure he has extra social activities and is well fed! 

I have the comfort in knowing that he is being well looked after and when I see him on the weekend it is always good quality time. 

Many thanks
Mike